資訊管理展望，第六卷，第二期，2004年10月
供應鏈不確定因素衡量工具之發展，侯君溥 季延平 戴逸民
[摘要] [全文]
傳統產業採用電子交易市集的潛力與機會前瞻-台灣金屬產業的實證研究，孫思源 張嘉仁
顧宜錚
[摘要] [全文]
運用模式比較法探討影響消費者行動銀行使用意願之因素，王怡舜 廖奕雯
[摘要] [全文]
資訊科技基礎建設彈性與經營績效之相關性研究–以醫療機構為例，謝順金 陳啟舜
[摘要] [全文]
以自動化合作協商平台輔助商業夥伴實作ebXML CPA協商自動化，戚玉樑 陳仲儼
徐鼎淏 楊紹明
[摘要] [全文]
資訊管理學術研究方向之比較研究： 以中美1991-2002學術研究期刊為比較基礎，王怡雰
黃貞芬
[摘要] [全文]
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[回目次] [全文]
供應鏈不確定因素衡量工具之發展，侯君溥 季延平 戴逸民
結合企業流程再造與網際網路的發展，供應鏈管理已成為當前企業永續經營的重要
策略。然而，於此串聯企業上、下游相關個體所形成的複雜階層式網狀架構中，仍存在
著許多阻礙供應鏈有效運行的不確定因素。因此，如何降低不確定問題所引發的干擾，
形成制定供應鏈策略的重大挑戰；但目前有關供應鏈不確定因素之探討仍未盡完整，缺
乏一結構性架構，且對個別不確定構念亦欠有效量測工具。是以，本研究採用結構化的
方法，從供應鏈運作所涉及的需求、供給、與製造等層面發展一廣泛性的不確定因素衡
量量表，藉此釐清與衡量供應鏈運作所面臨的相關不確定性構念。此構念衡量工具的發
展程序係由探索至確認階段，考量實務專家之建議與供應鏈策略理論，實施產業供應鏈
活動之調查，配合相關統計分析與驗證程序，建立供應鏈不確定性構念衡量工具。此構
念衡量工具的發展能協助企業了解自身所面臨的不確定因素，並據此不確定因素工具衡
量的結果規劃與修正其供應鏈策略。
關鍵字：供應鏈管理、不確定衡量、量表工具發展
[回目次] [全文]
傳統產業採用電子交易市集的潛力與機會前瞻-台灣金屬產業的實證研究，孫思源 張嘉仁
顧宜錚
傳統產業在導入電子商務時，會受到產業特性與產業環境等因素的影響，較電子業
或軟體業等新興高科技產業面臨更多的挑戰，本研究主要針對台灣金屬產業採用電子交
易市集的現況與機會前瞻進行調查研究，在電子商務網站的現況，及其影響採用的因素
分析方面，本研究發現金屬製品業只有 44.1%的企業擁有自己的網站，而加入公協會或
其他單位所成立之網站者，亦僅達 61.2%，採用程度並不高，而不願導入電子商務網站
的因素包括經費及人力資源不足、下游廠商未要求供應商提供電子交易市集的服務、網
站的應用對營運幫助有限以及公佈交易訊息將導致低價競爭等。此外，本研究亦採用專
家訪談的方式，歸納出金屬工業未來採用電子交易市集的機會與前瞻，以提供金屬產業
上下游廠商擬定相關政策時的決策依據，亦可做為傳統產業採用電子交易市集或相關研
究的參考基礎。
關鍵字：電子交易市集、金屬產業、電子商務
[回目次] [全文]
運用模式比較法探討影響消費者行動銀行使用意願之因素，王怡舜 廖奕雯
隨著行動通訊技術的進步，電子銀行的發展也朝向行動銀行邁進。雖然目前很多銀行業者在無線通訊技術的商業應用上投入相當多的資源，然而目前行動銀行的使用率仍
然偏低，因此有必要進一𥖏研究影響消費者使用行動銀行的因素為何。本研究將使用擴充之科技接受模式、計劃行為理論、社會認知理論、以及一個整合模式來探討影響消費者行動銀行使用意願之因素，並比較四個理論模式的解釋能力，期望能夠提供銀行業者推廣行動銀行應用之參考。本研究收集了 225 份樣本資料，經過構念測量模式的信度與效度檢驗之後，再運用路徑分析進行參數估計，研究的結果顯示擴充之科技接受模式在本研究中的解釋力高於計劃行為理論以及社會認知理論，而整合三個理論的模式並不能大幅增加模式的解釋力。最後，本文則討論研究成果對於資訊科技接受研究議題以及行動銀行管理實務的相關意涵，並提出一些後續的研究方向。
關鍵字：行動銀行、科技接受模式、計劃行為理論、社會認知理論
[回目次] [全文]
資訊科技基礎建設彈性與經營績效之相關性研究–以醫療機構為例，謝順金 陳啟舜
本研究旨在探討醫療機構的資訊科技基礎建設彈性與其經營績效之相關性，以提供其經營決策時之參考。本研究以國內評鑑等級為地區教學層級及其以上的醫院為對象，其中經營績效構面採次級資料蒐集，包含九項績效指標。而資訊科技基礎建設彈性包括科技面及人力面兩大部分，共八項構面，採郵寄問卷調查法，共寄出 150 封問卷，有效回收問卷為 76 份，回收率為 50.67%。
研究結果發現，不同評鑑等級的醫療機構在資訊科技基礎建設彈性上有顯著的差異，其中醫學中心及區域醫院的彈性較高而地區教學醫院較低。在相同評鑑等級下，醫療機構的資訊科技基礎建設彈性對經營績效的影響均為正相關，其中在醫學中心只有科技面顯著，而在區域及地區教學醫院則科技與人力面皆顯著。科技面與人力面基礎建設彈性的高低皆會影響其經營績效，但並不會有交互作用。
關鍵字：醫療機構、資訊科技基礎建設彈性、經營績效
[回目次] [全文]
以自動化合作協商平台輔助商業夥伴實作ebXML CPA協商自動化，戚玉樑 陳仲儼
徐鼎淏 楊紹明
ebXML 是目前應用於電子商務的重要架構之一，由於商業夥伴在進行交易前必須各自提交雙方合作協定細節(CPP)，再經必要的協商程序來議定合作協定契約(CPA)，因此產出最終彼此同意的 CPA 是 ebXML 遂行電子交易的重要基礎。OASIS 及 ebXML 曾對 CPA 的協商自動化提出了原則建議，惟在實際的作業中，協商過程仍須加入適當的演算法，以補足自動化的進行。本研究是以 OASIS 的協商模型為概念基礎，我們發展一個能協助商業夥伴產生 CPA 的「自動化合作協商平台」(ACNP)，本平台除將協商元件，如合作協定細節、協商描述文件、及合作協定契約等之作業予以整合外，並提出合併、INDD 交集、及待議等相關演算法納入協商機制中；簡言之，ACNP 除簡化商業夥伴對 CPA 的協商過程外，更具體實現 OASIS 對 CPA 協商自動化的構想。
關鍵字：ebXML、協商、合作協定契約(CPA)、合作協定細節(CPP)
[回目次] [全文]
資訊管理學術研究方向之比較研究： 以中美1991-2002學術研究期刊為比較基礎，王怡雰
黃貞芬
在資管領域已經有許多研究架構被提出，研究架構具有用來引導研究者選定研究方向與議題的重要功能。本研究使用 Ives 等學者在 1980 年提出的資管研究架構為分類基礎，將 1991 至 2002 年中 490 篇美國的資管研究文章與國內 123 篇資管研究文章進行分類與比較。根據五種分類來比較兩國研究方向的異同，並藉由分析結果來了解管研究的發展趨勢與進程。本研究發現：國內在近十年的研究與十年前林東清等學者在 1993 年所分析的結果一致，國內研究重點仍集中在第 I 類的單變數探討上，而美國的研究已經將研究重點從以前的第 I 類研究移往第 II 類環境變數與績效變數的關係探討。另外，兩國在第 V 類多變數的研究中雖然有些微成長，但仍有待增強。本研究的研究成果可以提供資管研究者在未來進行研究時提供方向與議題選取的參考，並且對於資管領域的研究知識累積與領域成熟也有一定的貢獻。
關鍵字：資訊管理研究議題，研究架構，研究分佈
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Journal of Information
Management, Vol. 6, No.2, October. 2004
Abstract
The Scale Development for Measuring Supply Chain
Uncertainty
Chin-Fu Ho
Yen-Ping Ch
Yi-Ming Tai
Rapid changes in business and the advent of Internet have
made supply chain management
(SCM) important in determining the sustainable growth of
companies. However, in a complex
hierarchical network, which links upstream to downstream
firms, several uncertain factors affect
the performance of a supply chain. Accordingly, mitigating
the deleterious impact of uncertainty
is important in planning a supply chain strategy. Additionally,
a structural framework is needed to
address constructs of supply chain uncertainty. This study
adopts a structural approach to
measuring constructs of supply chain uncertainty, including
demand, manufacturing and supply
aspects. The development procedure was carried out through
an exploratory to a confirmatory
phase. In this process, experts’ knowledge and supply chain
theories are applied to provide the
theoretical basis for the scale of uncertainty. This investigation
also included a questionnaire
survey on industry supply chain activities, leading to related
statistical analysis and a procedure
for confirming the measurement of the constructs. Based
on the constructs of supply chain
uncertainty, companies can evaluate the uncertainty in their
situations, and plan their own
strategies for coping with the environmental impacts.
Key words：Supply chain management, measurement
of uncertainty, scale development
[Full Text]
The Potentiality and Chances of Adoption the Electronic
Marketplace by Traditional Industries – An Empirical
Study on the Metal Industries of Taiwan
Szu-Yuan Sun
Chia-Jen Chang
Yi-Cheng Ku
Traditional industries are much harder to adopt and implement
Electronic Commerce (EC)
than high technology industries, because of the factors
of industries' structure and industries'
environment. The purpose of this study is to investigate
the potentiality and chances of
adoption the electronic marketplace by Taiwan's metal industries.
The research found that
only 44.1% of companies of metal industries own their web
sites established by themselves
and totally only 61.2% of companies own web sites adding
outsourced web sites. The study
also found some reasons that the companies in metal industries
didn’t intend to adopt EC
including: high cost, lacking of appropriate human resources,
customers not to require them to
adopt EC, and perceived limited benefit to adopt EC. Besides,
the study also interviewed two
industrial experts and two academic scholars to acquire
the important opinions and to provide
the best practice for Taiwan's metal industries to adopt
the electronic marketplaces in the
future. Finally, this research employed the Porter’s five
forces analysis and SWOT to analyze
the potentiality and chances of adoption the electronic
marketplace by Taiwan's metal industries.
Key words：Electronic Marketplace, Metal
Industries, Electronic Commerce
[Full Text]
AFactors Affecting Consumer Intentions to Use Mobile
Banking: A Model Comparison Approach
Yi-Shun Wang
Yi-Wen Liao
Advances in wireless technology increase the number of mobile
device users and give
pace to the rapid development of mobile banking conducted
with these devices. While many
commercial banks are today making considerable investments
to take advantage of the new
business possibilities offered by wireless technology, report
on mobile banking has shown
that potential consumers may not use the systems in spite
of their availability. Thus, there is a
need for research to identify the factors that affect consumer
intention to use mobile banking
systems. This study research represents a conceptual replication
of several previous IT
acceptance studies. The particular models under investigation
are the augmented Technology
Acceptance Model (TAM), the Theory of Planned Behavior (TPB),
the Social Cognitive
Theory (SCT), and an integrated model. These models are
empirically examined and
compared, using the responses to a survey on mobile banking
acceptance collected from 225
respondents in Taiwan. Data were tested against the four
competing models using the path
analysis. The results indicated that the augmented TAM appeared
to be superior to TPB and
SCT in explaining behavioral intention to use mobile banking,
and that the integrated model
is better than augmented TAM but the difference is not substantial.
Finally, several
implications for IT/IS acceptance research and mobile banking
management practices are discussed.
Key words：Mobile Banking, Technology Acceptance
Model, Theory of Planned Behavior, Social Cognitive Theory
[Full Text]
The Relationship between IT Infrastructure Flexibility
and Operational
Performance–The Empirical Study of Health Care Institutions
Hsieh, Shun-Chin
Chen, Chi-Shun
The objective of this research is to study the relationship
between the IT infrastructure
flexibility and the operational performance of health care
institutions, so that it can provide
reference for the operational strategy. The hospitals whose
levels of accreditation status were
higher than or equal to the level of district teaching were
studied in this research. The
secondary data collection was used for the construct of
operational performance and it
included nine items of performance indicator. The flexibility
of IT infrastructure included the
technical component and human component and there were total
of eight items of construct.
The method of mail survey was used in this research. 150
survey forms were delivered and 76
valid survey forms were returned. The ratio of response
was 50.67 %.
The results of this study show that the differences of
IT infrastructure flexibility for
different accreditation status of health care institutions
were significant. The flexibility of
medical center and regional hospitals is higher than that
of the district teaching hospitals. At
the same accreditation status, the influence of IT infrastructure
flexibility of health care
institutions for operational performance has positive relationship
and the technical component
is significant for the medical center while both the technical
and human components are
significant for the regional and district teaching hospitals.
The infrastructure flexibility of the
technical component and human component can influence the
operational performance, but
there is no interaction.
Key words：Health Care Institutions, IT
Infrastructure Flexibility, Operational Performance
[Full Text]
Creating an Automated Collaboration and Negotiation
Platform for Improving Negotiation Performance within ebXML
CPP/CPA
Yu-Liang Chi
Chung-Yang Chen
Ding-Hau Syu
Shao-Ming Yang
The ebXML is one of the most important frameworks for electronic
commerce where
each trading partner utilizes a Collaboration Protocol Profile
(CPP) to describe its business
capabilities, and then negotiate a contract into Collaboration
Protocol Agreement (CPA). In
real practice, however, there are some algorithms required
to be included in the negotiation
protocol for facilitating a successful negotiation process.
Based on a negotiation protocol
model from OASIS, this research developed several algorithms,
such as combination,
intersection of negotiation items, and barging procedure,
to improve the negotiation process
especially in automatic purpose. Moreover, this research
integrates these algorithms into a
Web-based platform, called Automated Collaboration and Negotiation
Platform (ACNP).
Consequently, the ACNP provides a robust and efficient solution
for accelerating a negotiation
process within ebXML CPA.
Key words：ebXML, CPA, CPP, and Negotiation
[Full Text]
A Comparative Analysis for Research in Management
Information System: Based on 1991-2002 Research Articles
from Taiwan and U.S.
Yi-Fen Wang
Chen-Fen Huang
Several frameworks for MIS discipline have been proposed.
A number of scholars have
advocated the use of MIS research frameworks as a guide
to the selection of research
variables and topics. This paper used the MIS research framework
of Ives et al. （1980）
and based on it, 613 research articles （490 of them in U.S.,
123 in Taiwan） were classified
into five categories. According to the classification, this
paper compared the similarity and
difference between Taiwan and U.S. and analyzed what the
progress in MIS research field.
Some findings, including that Taiwan puts more emphasis
on single variable analysis （first
category） as Lin’s （1993） results, U.S. changes to second
category from first category,
and multiple variables research topics are seldom to investigate
in the two countries as
before. The findings will add focus to future MIS research,
and accelerate the evolution of
MIS as a field of scientific inquiry.
Key words：MIS research issues, research
frameworks, diffusion of research
[Full Text]